Our customer care team is available during the following hours:
The Dyson Link app allows you to control, schedule and monitor your Dyson purifier even when you're not at home.
Before you begin.
Search for the latest Dyson Link app on the App Store or Google Play.
Please note: The Dyson Link app is currently only available for iOS (iOS 6 or later) and Android devices (Android Ice Cream Sandwich or later).
You will need your home Wi-Fi password and the product Wi-Fi information.
The product Wi-Fi information can be found in the following locations.
On the front of the instruction manual.
On the remote control packaging.
On a removable sticker on the front of the purifier.
On your purifier, located underneath the filter.
Check that your purifier is set up only a short distance from your Wi-Fi router and that it is powered.
Make sure that your mobile device is connected to the same network that you want to connect your purifier to. This must be a 2.4GHz network.
Many modern routers support both 2.4GHz and 5GHz networks. For routers that display these separately, please connect to the 2.4GHz network before you begin.
Supported Wi-Fi protocols:
Check that your mobile device's Wi-Fi is enabled and that it has a good Wi-Fi signal. Ensure that you are connected to the internet, for example try visiting your favourite web site.
Please click the appropriate link for your mobile device to complete the connection process.