Dyson Pure Cool Link Support - I cannot see my purifier in the list of available networks | dyson.co.nz
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Our customer care team is available during the following hours:

  • Mon-Fri 8:30am - 5:00pm EST
  • 0800 397 667
  • Dyson New Zealand, 6 / 99 Carbine Road, Mount Wellington, Auckland, New Zealand,1060
 

I cannot see my purifier in the list of available networks

WiFi diagnostic checks

Check that your purifier’s WiFi light is illuminated. To turn it on again, press and hold the 'Standby ON/OFF' button until the Wi-Fi light beigns flashing.

Check that your smartphone or tablet is within network range of your purifier.

Check that your device’s Wi-Fi is enabled and that it is connected, for example by visiting a web site in your device’s browser.

NB: Your purifier will only appear in the list of networks when it is in Wi-Fi mode

  • No

  • Has checking Wi-Fi settings resolved the problem?


    Yes
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