Dyson V8™ Support - How to remove a blockage from your machine | dyson.co.nz
Dyson V8 Animal
Dyson V8 Animal

Contact us

Our customer care team is available during the following hours:

  • Mon-Fri 8:30am - 5:00pm EST
  • 0800 397 667
  • help@dyson.co.nz
  • Dyson New Zealand, 6 / 99 Carbine Road, Mount Wellington, Auckland, New Zealand,1060
 

How to remove a blockage from your machine

Removing blockages from the Direct-drive cleaner head

Step 1 - Removing the Direct-drive cleaner head from the wand

  • Disconnect the cleaner head from the wand by pressing the release button.

 

Step 2 - Unlocking the brushbar end cap

NB: Beware of sharp objects when checking for blockages.

  • If you cannot clear an obstruction you may need to remove the brushbar.
  • Use a coin to unlock the fastener marked with a padlock.

 

Step 3 - Removing the brushbar

NB: This product has carbon fibre brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands after handling the brushes.

  • Gently slide the brushbar away from the cleaner head.

 

Step 4 - Clear any debris

  • Carefully clear any debris from the brushbar.

 

Step 5 - Refitting the brushbar

  1. Slide the brushbar back onto the cleaner head, around the motor. The end cap should be in the open position as shown.
  2. Once in place, rotate the end cap back into the closed position.
  3. Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and the brushbar is secure.
  4. Re-fit the cleaner head and test the machine.
Back to top

Removing blockages from the Soft roller cleaner head

Step 1 - Removing the cleaner head from the wand

  • Disconnect the cleaner head from the wand by pressing the release button.

 

Step 2 - Unlocking the brushbar end cap

NB: Beware of sharp objects when checking for blockages.

  • If you cannot clear an obstruction you may need to remove the brushbar.
  • Turn the cleaner head upside down so the underside of the cleaner head is facing you.
  • Use a coin to unlock the fastener marked with a padlock.

 

Step 3 - Removing the brushbar

NB: This product has carbon fibre brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands after handling the brushes.

  1. Rotate the end cap to the open position.
  2. Gently slide the large brushbar away from the cleaner head.
  3. Remove the end cap from the brushbar.

 

Step 4 - Clear any debris

  • Carefully clear any debris from the brushbar.

 

Step 5 - Refitting the brushbar

  1. Slide the large brushbar back onto the cleaner head, around the motor.
  2. The end cap should be in the open position as shown.
  3. Once in place, rotate the end cap back into the closed position.

 

Step 6 - Locking the brushbar end cap

  • Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and the base plate and the brushbar is secure.
  • Re-fit the cleaner head and test the machine.

 

Back to top

Removing blockages from the Mini motorised head

Step 1 - Unlocking the brushbar endcap

  • Beware of sharp objects when checking for blockages.
  • If you cannot clear an obstruction you may need to remove the brushbar.
  • Use a coin to unlock the fastener marked with a padlock.

 

Step 2 - Removing the brushbar

  • Carefully remove the brushbar and clear any debris.

 

Step 3 - Refitting the brushbar

  • Replace the brushbar and secure it by tightening the fastener.
  • Ensure it is fixed firmly before operating the machine.
  • Re-fit the Mini motorised head and test the machine.

 

Back to top

Removing blockages from the inlet pipe and cone shroud

Step 1 - Removing the clear bin from the cyclone

To release the clear bin from the cyclone:

  1. Hold the machine by the handle, pull the red lever back and lift upwards to release the cyclone. Continue until the bin base opens fully.
  2. Press the red bin release catch located to the rear of the clear bin assembly.
  3. Remove the clear bin carefully.

 

Step 2 - Cleaning the clear bin

  • Clean the clear bin with a damp cloth only.
  • Do not use detergents, polishes or air fresheners to clean the clear bin.
  • Do not put the clear bin in a dishwasher.

 

Step 3 - Cleaning the cyclone shroud

  • Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
  • Do not immerse the whole cyclone unit in water or pour water into the cyclones.

 

Step 4 - Refit the clear bin

  • Ensure the clear bin is completely dry before replacing.
  • To replace the clear bin, push the clear bin up and in to the main body of the machine. It will click into place.

 

Step 5 - Refit the cyclone

  • Locate the runners on the cyclone into the slots on the main body.
  • Slide the cyclone down fully, until it clicks in place.

 

Step 6 - Close the bin base

  • Close the clear bin base so it clicks into place and is secure.

Back to top