Setting up the Dyson Link app

• Can't download the app on your mobile device?
• Not sure you have an account?

Getting Connected

• My app tells me that I have 'No Wi-Fi'. What do I do?
• Can't see your home Wi-Fi network in the available network list?
• Want to connect your purifier to a different network than the one shown during the connection process?
• Don't know your home Wi-Fi Password?
• Entering the Product Wi-Fi Password
• WPA/WPA2 (Wi-Fi Protected Access) security protocols
• Can't see the flashing green Wi-Fi indicator during the connection process?
• Can't see your purifier in the list of available networks when prompted?
• Can't connect to the Dyson purifier in the list of available networks?
• Received a 'Connection Failed' message in the app while connecting?
• Can't locate your 'purifier Wi-Fi indicator'?

Localisation

• The Dyson Link app is displaying in the wrong language?

Setting up the Dyson Link app

Can't download the app on your mobile device?

• The Dyson Link app is currently only available for iOS (iOS 6 or later) and Android devices (Android Ice Cream Sandwich or later).
• For Android devices please download the Dyson Link app from the Google Play store in the country that you purchased your purifier in.

Not sure you have a Dyson account?

• You will need a Dyson account to connect your purifier.
• You may already have an account if you have purchased from the Dyson website previously. You can use these account details to sign in to the Dyson Link app.
• Or if you are new, select 'Create Dyson account' and complete all fields.

Getting Connected

My app tells me that I have 'No Wi-Fi'. What do I do?

• Before you connect your purifier your mobile device needs to be connected to your home Wi-Fi.
• Follow the onscreen instructions to turn on Wi-Fi and connect to your home network. Once connected press 'back' and continue the product connection process.

Can't see your home Wi-Fi network in the available network list?

• Check that you are setting up your purifier close to your home Wi-Fi router.
• Check that your home router is switched on.
• Check that your home network is not hidden. Hidden SSID and Privacy Separator cannot be used for the connection. Please ensure the SSID is unhidden.

Want to connect your purifier to a different network than the one shown during the connection process?

• The Dyson Link app will try to connect your purifier to the Wi-Fi network that your device is using.
• You can select a different network from within the app.

Don't know your home Wi-Fi Password?

• The Dyson Link app needs your home network password for the purifier to connect securely to the network.
• If you have not changed your Wi-Fi password it may be located on your router.
• If you have changed your Wi-Fi password and can no longer remember it please contact your internet service provider.

Entering the Product Wi-Fi Password

When entering the 'Product Wi-Fi Password', please ensure that you are only entering numbers and letters, and not special characters (such as !&#).

WPA/WPA2 (Wi-Fi Protected Access) security protocols

• Check your Wi-Fi security settings.
• Dyson purifiers can only connect with WPA and WPA2 (Wi-Fi Protected Access) security protocols.
• If your router is set to a different encryption setting, it won't be able to connect with your purifier.
• You can change your router security settings on your router configuration page. For more information about how to check this, please refer to your router instructions.

Can't see the flashing green Wi-Fi indicator during the connection process?

• Your purifier must be ready to connect to complete the connection process. To do this press and hold the ON/OFF button on the purifier for 5 seconds until the Wi-Fi indicator is flashing green.
• Make sure you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

Can't see your purifier in the list of available networks when prompted?

• The purifier Wi-Fi indicator must be flashing green in order for the product to be visible in the list of available networks. If it is not flashing green, please refer to 'Can't see the flashing green Wi-Fi indicator during the connection process?'
• Check that your mobile device's Wi-Fi is enabled and that you are only a short distance from your purifier.
• Your 'Product SSID' should appear in the list of available networks, it starts with 'DYSON'.

Can't connect to the Dyson purifier in the list of available networks?

To connect to the purifier you will need to enter the 'Product Wi-Fi Password'. This is specific to your machine and is located on the Wi-Fi Sticker.

The Wi-Fi sticker can be found in the following locations:

• On the front of the instruction manual
• On the remote control packaging
• On a removable sticker on the front of the purifier
• On your purifier underneath the filter

Received a 'Connection Failed' message in the app while connecting?

The purifier Wi-Fi indicator can help identify what went wrong. If you've not seen a Wi-Fi indicator:

• The purifier Wi-Fi indicator must be flashing green in order for the product to be visible in the list of available networks. Select 'Try reconnecting' in the app and follow the on screen instructions.

If the Wi-Fi indicator on the machine is still flashing green, the connection is likely to have failed because your machine was unable to connect to your home network:

• Make sure that your purifier is not too far from your router.
• Check that you are trying to connect your purifier to a 2.4GHz network, your purifier cannot connect to a 5GHz network.
• Make sure you have entered the correct home network password.
• There may be a problem with your router, even if other connected devices are still working. Restarting your router may fix this. Most routers simply need to be unplugged and plugged back into their power source to restart them. Please refer to your routers documentation for specific instructions.
• If you have hidden your home Wi-Fi within your router settings, unhide it. The purifier cannot connect to hidden networks.
• If you are using mac address filtering on your home network, make sure you have added the purifier's mac address to the list. This information can be found to the Wi-Fi sticker.

If the Wi-Fi indicator on the machine is white, the machine has connected to your home network but has been unable to connect to the Dyson cloud:

• Make sure that your home Wi-Fi is connected to the internet and select 'Try reconnecting'.

Can't locate your 'purifier Wi-Fi indicator'?

The display is located on the front of your purifier, above the ON/OFF button. For a full description of each of the icons on this display please refer to the 'Display icons' section.

Localisation

The Dyson Link app is displaying in the wrong language?

• The Dyson Link app has been designed to default to the language that the mobile device is set to.
• There are a limited number of languages that the app has been designed to support.
• If your devices language is not supported the app will default to English.