Dyson Pure Hot + Cool Link™ Support - I'm having trouble connecting | dyson.co.nz
Dyson Pure Hot + Cool Link™ purifier heater fan

Contact us

Our customer care team is available during the following hours:

  • Mon-Fri 8:30am - 5:00pm EST
  • 0800 397 667
  • Dyson New Zealand, 6 / 99 Carbine Road, Mount Wellington, Auckland, New Zealand,1060
 

I'm having trouble connecting

Common issues

If you are experiencing difficulties connecting your purifier, please check the following common issues:

  • Ensure that the purifier is located close to your home Wi-Fi router during the initial connection.
  • When entering the 'Product Wi-Fi Password', please ensure that you are only entering numbers and letters, and not special characters (such as !&#).
  • Check your Wi-Fi security settings.
    • Dyson purifiers can only connect with WPA and WPA2 (Wi-Fi Protected Access) security protocols.
    • If your router is set to a different encryption setting, it won't be able to connect with your purifier.
    • You can change your router security settings on your router configuration page. For more information about how to check this, please refer to your router instructions.
  • Check that you are trying to connect your purifier to a 2.4GHz network, your purifier cannot connect to a 5GHz network.
  • Check that your home network is not hidden.
    • Hidden SSID and Privacy Separator cannot be used for the connection.
    • Please ensure the SSID is unhidden.

 

Wi-Fi display quick reference

Wi-Fi ready to connect Wi-Fi connecting Wi-Fi connected
Wi-Fi is ready to connect to your Dyson Link app Wi-Fi connecting Wi-Fi connected

 

 

Additional resources