Dyson Pure Cool Link Support - Purifier not connected to home network | dyson.co.nz
Dyson Pure Cool purifier Desk White/Silver

Contact us

Our customer care team is available during the following hours:

  • Mon-Fri 8:30am - 5:00pm EST
  • 0800 397 667
  • Dyson New Zealand, 6 / 99 Carbine Road, Mount Wellington, Auckland, New Zealand,1060
 

Purifier not connected to home network

Ensure you have the correct password

Check the password you have entered is correct, ensuring the characters in the password correlate with what you are typing in (for example, an I and a 1 or an 0 and an O can be easily confused).

Check the network is correct.

Check that the network you are trying to connect to is your home network.

Some network names can have a similar configuration of characters and can be hard to tell apart.