Dyson Pure Cool Link Support - 'Incorrect password' for purifier WiFi | dyson.co.nz
Dyson Pure Cool purifier Desk White/Silver

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Our customer care team is available during the following hours:

  • Mon-Fri 8:30am - 5:00pm EST
  • 0800 397 667
  • Dyson New Zealand, 6 / 99 Carbine Road, Mount Wellington, Auckland, New Zealand,1060
 

'Incorrect password' for purifier WiFi

Input the correct password

You will need to input your WiFi password to set up the connectivity options. The serial number and WiFi information can be found in the following locations:

On the front of the instruction manual.

On the remote control packaging.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

NB: The purifiers password is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).