The app tells me the purifier is offline or switched off

The app tells me the purifier is offline or switched off

If the app is displaying a 'purifier offline' or 'purfier switched off' message but you believe the purifier to be online, please try the following:

Click the refresh button on the app.

Close down the app and restart

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

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