Dyson DC43H Support – Setting up the Dyson Link app | dyson.co.nz
Dyson Pure Cool™ Link Tower White Silver
Dyson purifier fan in white silver colourway

Contact us

Our customer care team is available during the following hours:

  • Mon-Fri 8:30am - 5:00pm EST
  • 0800 397 667
  • help@dyson.co.nz
  • Dyson New Zealand, 6 / 99 Carbine Road, Mount Wellington, Auckland, New Zealand,1060
 

Setting up the Dyson Link app

The Dyson Link app allows you to control, schedule and monitor your Dyson purifier even when you're not at home.

 

Getting connected: Part 1

Before you begin.

 

1. Download the app

Dyson Link app

 

Search for the latest Dyson Link app on the App Store or Google Play.

App Store   Google Play

 

2. Ensure you have the following information

You will need your home Wi-Fi password and the product Wi-Fi information.

Wi-Fi Information

 

The product Wi-Fi information can be found in the following locations.

Instruction manual

On the front of the instruction manual.

Remote packaging

On the remote control packaging.

Main body

On a removable sticker on the front of the purifier.

Beneath the filter

On your purifier, located underneath the filter.

 

3. Check your Wi-Fi

Check that your purifier is set up only a short distance from your Wi-Fi router and that it is powered.

Make sure that your mobile device is connected to the same network that you want to connect your purifier to. This must be a 2.4GHz network.

Many modern routers support both 2.4GHz and 5GHz networks. For routers that display these separately, please connect to the 2.4GHz network before you begin.

Supported Wi-Fi protocols:

  • IEEE802.11b (Not recommended).
  • IEEE802.11g.
  • IEEE802.11n.

Check that your mobile device's Wi-Fi is enabled and that it has a good Wi-Fi signal, check that you are connected to the internet, for example try visiting your favourite web site.

 

Getting connected: Part 2

Please click the appropriate link for your mobile device to complete the connection process.