{"productPicker":{"title":"Select the Dyson machine you own."},"serialPrefixLookup":{"serialPrefixLookupTitle":"Enter your serial number for Dyson support","descriptionText":"We need the first three digits of your serial number. You'll find it on your machine, on the label that looks like this.","imageUrl":"/medialibrary/Images/Dyson/Support/SerialNumberRatingPlate.ashx","richText":"<p>Example: <strong>123</strong>-AU-A12345 or <strong>AB1</strong>-AU-A123456</p>","helpLinkText":"Do you need help locating your serial number?","helpLinkUrl":"/lightboxes/shop/informationlinks/findyourserialnumber/findyourserialnumberdesktopandmobile.aspx","buttonText":"Find your machine","errorText":"Sorry we don't recognise that serial number. Please check and try again."},"journey":{"productBanner":{"backButtonText":"Return to selection"},"breadcrumbTrail":{"expandText":"See all steps","supportLandingPageTitle":"Support"},"contactUs":{"resolvedTitle":"We're glad the problem's been solved.","resolvedSubtitle":"Please let us know if there's anything else we can help you with.","unresolvedTitle":"Apologies. We can't help you online.","unresolvedSubtitle":"But our Customer Support Team will be able to solve your problem.","inTouchText":"Please get in touch.","expertsText":"Our experts are ready to help you.","contactMethods":[{"customText":"<style>\n a:visited {color:# 000;}\n</style>\n<table>\n <tbody>\n <tr>\n <td style=\"padding: 1em;\"> <img alt=\"\" height=\"50em\" width=\"50em\" src=\"medialibrary/73E882FB36624430AEC27DF0D95AAAC0.ashx\" /><br />\n </td>\n <td style=\"padding: 1em;\"> Contact us via<br />\n <strong> <a style=\"text-decoration: none;\" href=\"http://m.me/426304221475688?fbclid=IwAR2e5CGDjHwIvgXu6GPMqL4V-SWZTDV3HzoNDw05Ij1ZeJCsr4-Wnadsy8Q?ref=siteContactNZ\">Facebook Messenger.</a></strong></td>\n </tr>\n <tr>\n <td style=\"padding: 1em;\"><img alt=\"\" height=\"60em\" width=\"60em\" src=\"medialibrary/29C3FB782DCD40858EA06A1855FC63C0.ashx\" /></td>\n <td style=\"padding: 1em;\"> Call us free on<br />\n <strong> 0800 397 667</strong></td>\n </tr>\n </tbody>\n</table>\n<p>Our customer care team is available Monday - Friday from 10:00am - 7:00pm and Saturday 10:00am - 5:00pm</p>\n<div id=\"sbi_camera_button\" style=\"width: 29px !important; height: 27px !important; top: 170.333px !important; left: 69px !important; display: none !important;\"> </div>\n<style>\n .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}\n</style>","contactMethod":"CUSTOM"},{"customText":"","contactMethod":"CUSTOM"}]},"rateSupport":{"buttonText":"Submit Feedback","ratingTitle":"How would you rate our online support?","ratingText":["Poor","Average","Good","Very Good","Excellent"],"submitAlertText":"Please select a rating "},"stepsData":{"downloadText":"Download PDF"},"promotionalBanner":{"isPromotionalBannerEnabled":"false","heading":null,"content":null,"appStoreImage1":"","appStoreImage2":"","appStoreLink1":null,"appStoreLink2":null}},"language":{"countryCode":"NZ","cultureCode":"en-NZ"},"deepLinkBaseUrlPath":"SupportHome.aspx","error":{"resolveUnavailableText":"Support network unavailable","productUnavailableText":"The requested product is not available at this time","unableToContinueJourneyText":"We are unable to continue the current journey online","genericErrorText":"Our support system has encountered an error"},"pageTitle":"Support","isBottomBreadcrumbIsEnabledForTheMarket":false,"siteHomePageURL":"https://support.dyson.co.nz/","siteHomePageDisplayName":null,"isSiteHomePageIsEnabled":false,"headerHtml":null,"footerHtml":null}